** MMWDS.net/DishNetWork-20080711-Pg-3.html

2008-07-01 CenturyTel contacted to obtain DishNetWork Service
2008-07-11 DishNetWork installed
2008-07-14 CenturyTel contacted to protest faulty installation (DishNetWork Gary ( 8VQ ))
2008-07-23 The same Tech ( Tim-2114 ) appeared - was sent away!
2008-07-24 AEI scheduled another attempt to properly install DishNetWork with a different Tech .
2008-07-31 Appointment (8am to noon)

http://esupport.fcc.gov/complaints.htm?sid=d1e640&id=d1e676

Federal Communications Commission
Consumer & Governmental Affairs Bureau
Consumer Complaints
445 12th Street, SW
Washington, D.C. 20554

Computer Room - Set #2 - Message

"If you wish to eliminate the per month additional outlet programming access fee,
this receiver must be continuously connected to your land-based phone line."

http://www.dishnetwork.com/content/customer_service/billing/fees/index.shtml
Additional Outlet Programming Access Fee = $5.00

Customers who keep a phone line connected to their two-TV receiver save money every month. Customers who do not keep a phone line connected to their two-TV receiver, will automatically be charged the Programming Access Fee monthly when the system does not detect a continuous phone line connection. The following two-TV receivers are subject to this fee: 322 ● 522 ● 622 ● 625 ● 722 ● 942

622/722 ONLY - if customer has a broadband connection through their provider it’s as easy as plugging in a CAT5 (Ethernet Cable) into their receiver. DISH Network installers will attempt to hookup, however, customers may have to refer to their specific network admin for specific hookups (via Router, Hub, etc ?).

PROTEST: I am not responsible for a faulty installation. I takes repeated attempts to connect to the phone line, but the equipment will not maintain the connection. I am not liable for the monthly charge.
Resolution:

Call to CenturyTel on or about 2008-07-14 (Monday) 16:10.
800-201-4099
The operator identified herself as Sandy.

Sandy contacted DishNetWork - She identified the tech as Gary.
Gary (8VQ) assured her that he would send a different field tech.
DishNetWork comes with a 90 day guarantee - no charge to do it right.

Scheduled: Wed PM 2008-07-23
---------
ISSUES FOR DishNetWork:
How do I cause an "Update" on demand?
From the day of installation - I had channel MSNBC (209) and Oxygn (127).
As of 2008-09-29, they were taken off my menu (All Chan) - why ?
DishNetWork 2008-08- 800-333-3474

2008-07-23 15:40
Tech Id = Tim - 2114 (This is the Same tech that did the original install on 2008-07-11) with a young boy, knocked at door. He asked me if there was a problem. I told him that they were not to have sent him. That he should go and that I would call DishNetWork.

Called CenturyTel: 800-201-4099
The call got shuttled to DishNetWork.
The Agent I spoke to said that a field foreman would call me.
No one called

2008-07-23 - went to http://DishNetWork.com/
Found 888-284-2557
All calls resulted in a busy signal.
Found Another Number: 800-333-3474
2008-07-24 12:15 (AM) Reached Carlos : He said that they have no control over who will come - they cannot schedule someone different.

I said that DishNetWork failed in that they sent an incompetent and abusive person here. I turned him away. Carlos said that I have no recourse - that DishNetWork sent a tech to fix the problem, and I sent him away - therefore I am at fault.

Called CenturyTel: 800-201-4099
= Menu = DishNetWork =
This forwarded me out of CenturyTel to DishNetWork.
Julio = He told me to call at 8 AM

2008-07-24 at 08:15 (AM) I received a call from "Jennifer" from
AEI = ALTERNATIVE ENTERTAINMENT INC, a satellite dish installation and service business.
Cannot be found in Google.
Jennifer informed me that AEI did the installation for DishNetWork, and that AEI had control of which installer would be assigned to the task. She assured me that 2114 would not return.
She scheduled the next appointment for Thursday, 2008-07-31 between 8am and noon.

2008-07-
Called CenturyTel: 800-201-4099

2008-07-31 Appointment (8am to noon)
Approximately 10:00 (AM) Aaron - 2149 called. He had missed me, was in Wild Rose (N of Wautoma). After describing the situation, he said that he could not do the reinstallation for free. It would cost me $100.00. He could not do it because he would not be paid.
Company Policy: A DnD (Damage and Destruction) report would have to be filed. Then, the proper installation would proceed. His boss from AEI, Greenbay, Mr. Marcello, would call for the appointment. A "Claims Adjustor" would be sent.
Aaron - 2149 informed me that DishNetWork does not issue copies of the signed contract !!!!!!!!!

AEI 2008-08-?? Jennifer Called - She had no clue - Said she would send this to Supervisor (Ashley).

AEI 2008-08-06 08:40 Michelle Called - She was very kind, explained that she was a new hire. Said that she was not allowed to give out AEI phone number. Must call DishNetWork 800-333-3474. She was not allowed to view this site without permission. Put on hold - Supervisor was not in. Case would be sent to her supervison (Katina) - She would call me to make an appointment.

AEI 2008-08-11 08:45-09-15 Sandy Called: Local Office in Fondulac: 920-922-2702
M-F 06:30-18:00 / SnS 06:30-16:00 (Tim - 2114 will NOT be sent)
Marcello #2534 will be here Tues 2008-08-12 between 10:00-14:00 (He is on sick leave today-Family)

AEI 2008-08-12

AEI 2008-08-

ReInstall Issues:
AEI installer #2114 will not be assigned to this site.
The dish will be moved to the 7 foot high attachment.
Cable will be strung under the trailer.
The receiver box will be tested:
As needed: Replace the phone line or replace the receiver.
Make certain that the phone is connected and NOT dropped!!!

The absence of evidence
is not the same as
the evidence of absence!